Check whether OSLink on the app and PC shows a "Driver Abnormality" prompt, and click "Fix Now" to resolve it.

If it still doesn't work after clicking "Fix Now," follow these steps:

1. For Windows 10 and Windows 11 systems: Make sure Core Isolation Integrity is turned off. If it isn't off, turn it off and restart your computer before trying again.

2. For Windows 7 systems: Check if you have this patch installed. If not, download and install this patch (KB4474419):

Click to download: https://catalog.s.download.windowsupdate.com/c/msdownload/update/software/secu/2019/09/windows6.1-kb4474419-v3-x64_b5614c6cea5cb4e198717789633dca16308ef79c.msu

3. If everything above is fine, reinstall OSLink on your computer from the official website: www.oslink.io.

If it still doesn't work, contact us with the issue details (via the "Contact Us" section on the app/PC).